The bond will be refunded within seven working days of the end of your stay provided that:

  • the property is left neat and tidy and in the same condition in which it was found;
  • no items need repair or replacement; and
  • there has been no other breach of these Terms.

Rates for Flaxmill Bay Motel are valid and applicable at the time of booking, regardless of whether they are subsequently changed. Additional rates may appear under the special conditions of a specific property, which will apply in addition to the nightly rental rate.

Cleaning and rubbish

The property must be left clean and tidy and in the same condition in which it was found. Otherwise, you will be charged for the extra time required for cleaning.

If you have booked the prepaid cleaning, this is based on the number of hours indicated when you selected the pre-paid cleaning option.  Pre-paid cleans are non-refundable.  Any unreasonable cleaning and rubbish removal beyond this amount will be charged to you as an additional charge based on the additional time taken.

    Costs will be deducted from the bond.